Description of Responsibilities:

• To provide prompt, attentive and knowledgeable assistance to all clients
• To support the staff in order to achieve and surpass goals
• To insure the highest standards of client service are maintained at all times
• To maintain the selling floor and merchandise
• To insure compliance with all company policies, procedures and directives

Overview of Critical Duties:

Sales Performance

• Meet and/or exceed personal sales goals as prescribed
• Monitor personal sales results
• Develop sales technique to insure maximum performance
• Identify and meet clients' needs
• Utilize all available sales tools to increase business and improve results
• Overcome client objections and offer alternatives
• Comply with all sales related policies and procedures
• Utilize suggestive selling techniques to maximize and accessorize a sale
• Close the sale and monitor all details alterations, shipping, delivery and special client requests
• Collaborate with all associates to achieve departmental and store goals
• Attend all meetings and seminars to insure knowledge to provide maximum results
• Minimizes returns

Product Knowledge

• Possess an in-depth knowledge of the merchandise
• Consistently seek to increase product knowledge
• Maintain a keen interest in the fashion industry and market trends
• Utilize product knowledge to increase sales
• Identify fit/product concerns in a timely manner
• Have an understanding of competitors' products

Client Service/Clienteling

• Provide the highest level of client service
• Maintain constant floor presence to assist clients
• Acknowledge all clients
• Develop rapport with clients
• Build and maintain repeat clientele
• Maintain consistent communication with clients
• Resolve all client problems and complaints quickly and effectively insure management involvement when appropriate
• Identify and implement new ways of increasing client base
• Monitor client purchases and client database
• Insure complete client satisfaction through to client use of purchase

Selling Floor

• Participate in merchandising moves and maintain merchandising directives
• Possess a basic understanding of the company's visual and merchandising standards and philosophy
• Understand merchandise themes to convey to clients
• Return all items, clean and well maintained, to their correct place
• Participate in keeping the selling floor and merchandise clean and organized
• Participate in insuring the correct visual image is reflected on the floor at all times

Inventory

• Possess thorough knowledge of stock location and organization both on and off the selling floor
• Participate in inventory control by insuring tickets and sensors on all garments
• Participate in inventory, cycle counts and stock rotations as requested

Human Resources

• Be aware of and abide by all Human Resources policies and procedures
• Assume responsibility to insure all personal personnel information is provided and updated
• Complete all Human Resources paperwork in a timely manner
• Adhere to work schedule, inclusive of time and attendance
• Maintain consistent standards of image and grooming at all times
• Thoroughly abide by Associate Handbook
• Attend and participate in all training and development seminars, programs and meetings

Loss Prevention

• Be aware of potential risk to the company and all associates in relation to theft, shrinkage and breakage and inform the appropriate person
• Respect and abide by all Loss Prevention policies, procedures and directives
• Report any and all health or safety concerns to the appropriate person and contribute to a safe environment

Alterations

• Actively manage the fitting process and collaborate with the alterations personnel to insure quality and client service standards
• Respect and abide by all Alterations polices, procedures and directives
• Complete and execute all alterations paperwork in a timely and effective manner

Point-of-Sale

• Possess a thorough understanding of all point-of-sales policies and procedures
• Collaborate with point-of-sale staff to insure all client information is gathered and correctly processed
• Respect and abide by all register policies and procedures
• Effectively utilize style locator and customer profile systems

Shipping/Receiving

• Respect and abide by all shipping/receiving policies, procedures and directives
• Collaborate with shipping/receiving staff to insure client service standards of delivery and shipping

Special Events

• Participate in special events, inclusive of trunk shows, client functions, sale events, etc., as requested
  

Background/Experience:

• Language skills not required but desirable
• 2+ years sales experience in a similar high end related field

The IT Business Analyst will engage all business functions, gathering data, and evaluate output requirements and formats. They will be relied upon to recommend business controls by identifying process improvement opportunities, designing improvement procedures, and implementing crafted solutions in support of Armstrong global Performance Management Program.

In addition to annual initiatives, the key accountabilities of this position are:

Data Management

• Serve as a liaison between business areas and IT project teams (Application Development and QA) to ensure products /applications support the business needs.
• Become a subject matter expert of our existing IT systems and product suite and provide support to external clients, internal clients, and development teams
• Identify and implement process improvement initiatives related to our Performance Management Services
• Prepare business requirements documentation, develop process flow models and use cases
• Work within an agile, scrum-based environment
• Build and maintain accurate user stories with user acceptance criteria that will be used by developers, testers and clients

Implementation and Data support

• Collaborate with Scrum team members to determine implementation trade-offs that improve value and reduce cost while respecting the business requirements
• Create supporting technical documentation such as matrices, sample calculations, field definitions, flow diagrams
• Support the development team during the implementation of the requirements in order to clarify and refine ‘User Stories’
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

Role Requirements

• University or College degree in Engineering/Computer Science, or a related field with applicable industry experience
• 3-5 years of experience working with engineering, manufacturing and distribution operations in an industrial environment
• 3-5 years of experience working as a Business Analyst. Experience working for Software Development and Operation teams, with exposure to supply chain logistics or warehouse working environments is preferred.
• Strong Excel skills and be familiar with the broader suite of MS Office
• Knowledge of one or more programming languages would be an asset. Preference on the following: Python, C, C++, Ruby, CSS, C#, Java Script, Java
• High-level proficiency to effectively manipulate and analyze large volumes of data
• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
• Strong, team-oriented leadership skills with presence and a bias for action.
• Self-directed with ability to work autonomously and collaboratively and a focus on results.
• Ability to communicate in an open and authentic manner in all situations

Sound like you? Send in your resume application today!

Stock Associate:

Position Overview:

A Stock Associate is responsible for the flow of merchandise from the point of delivery to the sales floor.

Core Responsibilities:

• Meets or exceeds the goal of processing 120 units per hour while ensuring all merchandise is stocked in a quick, orderly and accurate manner.
• Maintains a clean and organized sales floor and stock room that meets both visual and operational standards.
• Ensures markdowns, price changes, and damages are accurate and completed within the time frames given.
• Ensures the sales floor is stocked and replenished with the appropriate merchandise to meet visual standards.
• Greets and acknowledges clients with a friendly and engaging attitude. Provides strong customer service to all clients by delivering the ARMANI selling experience.
• Upholds A|X Values of Respect, Teamwork, Professionalism, and Praise.
• Adheres to all Loss Prevention guidelines as outlined in the employee handbook.
• Assists the management team with general housekeeping tasks.

Qualifications:

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast paced environment.
• Ability to work a flexible schedule including holidays, nights and weekends with a minimum of
• 25 hours of availability per week.
• One year experience in stock or receiving, preferably in apparel retail.
• Minimum education level: High School Diploma or GED

Physical Requirements:

• Strength – Ability to comfortably lift a minimum of 35 pounds without assistance to a height of 4 feet and a distance of 10 feet. Frequent stooping required to pick up boxes at floor level.
• Movement – Majority of work is performed on foot. Ability to frequently stand, walk, reach up, and climb short ladders. Hand Dexterity required for at least one had to operate registers and complete paperwork.
• Auditory & Vision – Ability to constantly hear and see safety signals, read labels, registers,computers, etc.
• The position requires significant demands on these physical requirements throughout the entire work shift.

As a member of a patient care team, you will provide support services for the patient, family and other members of the patient care team. Using your strong communication skills, you will address patient and family concerns and requests. Your problem solving-skills will enable you to adjust service and work priorities. You will promote and maintain a high standard of cleanliness and customer service.

Shift: to work various shifts not to exceed 24 hours per week

Although this posting indicates an initial area of assignment and shift, the Hospital reserves the right to assign to other areas of assignment and shifts as deemed necessary.

Here’s What You’ll Get To Do

• Ensures a clean, safe and comfortable environment for patients and families by maintaining the patient rooms/treatment areas according to environmental specifications of service, as follows:
• Cleaning and setting up patient rooms, treatment areas, making beds and supplying linens.
• Identifying patient/family priorities and concerns, adjust service provisions accordingly.
• Cleaning non patient care areas.
• Ensure that unit based clinical equipment used for patient care is cleaned, functioning and available for use. Report any concerns with equipment or that require repair to the Supervisor.
• Checking and restocking patient care supplies and identifying requirements for supplies that need to be re-ordered.
• Ensuring an appropriate level of supplies in patient care areas is available and verify any required orders that may be needed for patient care.
• Assist with meeting patient nourishment needs, including distributing and collection patient meal trays
• Communicate changing work priorities with co-workers to ensure the efficient operations and service needs.
• Assist with transportation duties as required, when transport services is not available, including patients and other patient care needs such as specimen deliveries to the lab.
• The PSA is accountable to ensure Infection Prevention & Controls standards (PIDAC), department/hospital policies and procedures are being adhered to.
• Involved in quality assurance program and inspections by Supervisors and Clinical staff.
• Discretion applied to prioritize clinical needs/requests due to patient/unit/clinic activity.

Here’s What You’ll Need

• At least 1 year Hospital related experience.
• Good communication and interpersonal skills, good problem solving abilities and flexibility.
• Ability to work both as a member of a team and independently.
• Must have verbal and written fluency in English.
• Must be able to meet the physical requirements of the job.
• Strong customer service orientation.
• Must successfully pass the PSA Skills Assessment

Employment Type

Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000 colleagues around the world are key to the success of our business. Great people and great brands. That's who we are.

Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Manufacturing

As part of Manufacturing, you'll use your skills, our systems and a wide array of raw materials to help create the delicious finished products our consumers love. While taking ownership in your area of work, you'll also ensure the safety of yourself and your colleagues while producing our top-quality products reliably and efficiently within our integrated supply chain.

Position Objectives:

Experience in Servicing, Troubleshooting, and Repairing industrial Gas Fired Equipment and related electrical components. Ensures equipment is being maintained in a safe manner, minimizing downtime through proactive performance testing and scheduled maintenance.

Responsibilities/Expectations:

• Complies with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety
• Maintains, operates, and repairs gas operated equipment and electrical related components.
• Performs assigned repairs, emergency and preventive maintenance.
• Completes maintenance and repair records as required
• Responds quickly to emergency situations, summoning additional assistance as needed
• Reviews historical maintenance records to develop proactive inspection, testing and preventive maintenance schedule
• Knowledge to safely handling of propane and natural gas
• Knowledge of Ontario installation codes and regulations
• Must have the ability to interpret technical manuals, specs, graphs, etc. And knowledge in gas meters and pressure regulators
• Will support the Progressive Maintenance Pillar as required.
• Make decisions in order to achieve set results and target deadlines in line with Company policies and procedures
• Will be required to train/transfer knowledge to other G2, and G1 gas license colleagues as needed
• Other duties as assigned

• Must hold a valid TSSA G1 Gas License
• Certification in two or more of the following: Electrical, Mechanical, Refrigeration Systems
• Minimum of five years experience as a certified G1 Gas License Technician
• Strong organizational skills, good written and verbal communication skills
• Able to effectively present information and to provide efficient, timely, reliable and courteous service
• Intermediate analytical and quantitative skills to solve complex problems
• Must be able to comprehend, analyze and interpret documents
• Uses computer for work order system, email and training, requires basic Microsoft Office skills
• Physical requirements include stooping, standing, walking, climbing stairs/ladders and ability to lift/carry heavy loads of 50 lbs.

• Lifting: up to 50 lbs.
• Physical Requirements: stooping, standing, walking, climbing stairs/ladders, ability to lift/carry heavy loads

If you are applying to a position in Canada, accommodations for applicants with disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. For all internal and external applicants who require accommodation in the recruitment and selection process please contact 847-943-5460 for assistance/support. Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

Applicants must complete all required steps in the application process, including providing education and work history, in order to be considered for this position. All applicants will receive an email after submitting the first stage of the application. This email will include a link to return to the second stage of the application process. If you had previously submitted a resume, you will need to confirm/verify education and work history. For those that did not submit a resume, you will need to manually enter education and work history.

Grow your future with the Ontario Public Service and help us make Ontario a better place to invest, work, live and succeed
The Ontario Public Service is diversifying its talented workforce and offering this unique opportunity for a recent Indigenous post-secondary graduate to work with a dynamic team of professionals and leaders in the Ministry of Indigenous Affairs. We seek to recruit and advance bright talent for the future and we offer personal and professional growth, coaching and mentorship, along with a competitive salary. Join our ministry's team and help us drive innovation and economic growth in Ontario.

What makes working in the Ontario Public Service great
Working in the public service has real meaning and impact on the lives of Ontarians. What we do matters, and you can grow your career here. From economic growth to health and social justice, we offer career opportunities in multiple disciplines and business areas to match your passion. Our strength is the diversity of our people and the ideas we generate. We value trust, fairness, diversity, creativity, collaboration and excellence. We are committed to being an employer of first choice.


What can I expect to do in this role?

Working with our research and assessment, negotiation, and implementation teams to analyze Ontario's land claims process and identify opportunities for ongoing improvements, consistent with government priorities, you will:


• participate in development of standards, processes, methods, benchmark techniques and performance measures to ensure the efficient delivery of programs and services to stakeholders
• assist in processes, risk assessments and program evaluation to develop options for program improvements
• review the quality and accessibility of publicly-available program information and recommending improvements
• work in a team-based environment on project-planning and implementation activities related to research, needs assessments and service delivery
• conduct research and analysis, developing recommendations, preparing papers/reports to improve programs and their efficiency
• consult stakeholders, such as program managers, ministry staff and/or other jurisdictions, to discuss how program and service functions, business practices and related processes can be improved while maintaining ongoing business relationships
• analyze how well programs and services meet established operational goals and service standards
• assess the impact of new or revised operational policies, systems, and procedures on program and service delivery using customer satisfaction surveys and process reviews
• prepare briefing materials, planning documents and reports to support ongoing programs and services



How do I qualify?

Mandatory

• You must have graduated from a college or university, with a degree, diploma or post-graduate certificate, within the past 5 years.
• You must be an Indigenous person (i.e. First Nations, Métis, Inuit).



Specialized knowledge:

• You have knowledge of program analysis and evaluation techniques to assess the effectiveness of new/changed policies and programs.
• You have knowledge of general approaches and considerations for resource planning, business planning, program development and performance measurement.
• You have knowledge of project coordination and client/stakeholder consultation techniques.



Research, analytical, and problem-solving skills:

• You have knowledge of research techniques, data analysis and evaluative methods/techniques.
• You can evaluate survey results and business processes and identify process or service delivery problems.
• You have knowledge of performance measurement methodologies and evaluation techniques.



Communication and interpersonal skills:

• You can establish and maintain effective working relationships with colleagues and stakeholders at varying levels to seek and exchange information.
• You have demonstrated written and verbal skills to consult with various stakeholders/program managers/directors and to develop clear and concise materials and presentations.
• You can participate and contribute to working groups, committees and project teams.



Planning and organizational skills:

• You have planning and organizational skills to plan, coordinate and manage initiative deliverables, balance multiple tasks and meet deadlines.



Computer skills:

• You are proficient in common software applications such as word processing, presentation and spreadsheet applications to draft documents and reports, prepare presentations, conduct analysis, and perform research on the internet.

View Frequently Asked Questions (FAQ) for Indigenous Self-Identification

The Division Administrative Coordinator is responsible for the daily administrative operations of the Division as well as providing high level administrative support to the Division Head. Under the direction of the Manager, Paediatric Business Operations, this individual provides functional day-to-day oversight to ensure faculty and administrative needs are being met. This person oversees workflow and volumes within the divisional administrative team, ensuring proper coverage of administrative support.

Here’s What You’ll Get To Do:

• Be responsible for the administrative operations of the Division by overseeing the day to day workflow of the administrative staff, and divisional services.
• Provide support and timely dissemination of organizational and divisional information to all division staff.
• Actively participate in all staff engagement initiatives, support the Manager in the development and maintenance of a healthy, respectful, engaged, and efficient team.
• Under the direction of the Manager, support the development and implementation of divisional plans, goals and objectives in line with the Department of Paediatrics and SickKids strategic directions.
• Establish and maintain the necessary tools, resources and equipment for present and future faculty and administrative staff.
• Support and lead the training and onboarding of new administrative staff.
• Ensure health and safety practices are in place and complies with Occupational Health and Safety (OHS) and other regulatory guidelines
• Maintain and organize schedules and calendars.
• Ensure proper administrative support is provided for committees, rounds or other divisional activities.
• Plan and organize large divisional events, conferences, and activities.
• Responsible for the division’s on-call and service schedule including updates.
• Participate in interviewing of administrative applicants when vacancies occur; provide input to the Manager on work redistribution when vacancies occur.
• Liaise with the various Respiratory Medicine Ambulatory Services, Labs and Clinic Booking Office.
• Coordinate vacation/time off schedule for administrative staff.
• Maintain and coordinate divisional schedules, physician calendars and meetings which involve a high level of complexity, coordination and organization.
• Plan and organize large divisional events, conferences and activities.
• Prepare and coordinate physician annual reviews, reappointments, CDCP, academic promotions, ministry reports and the Departments annual report.
• Record & transcribe a variety of documents including minutes, manuscripts and reports.
• Maintain files, correspondence, databases, and assists in developing and creating posters, power point presentations.
• Lead and coordinate multiple projects from draft to implementation and assists with clinical activities as required

This position also provides high level support to the Division Head including:

• Calendar Management: schedule and coordinate complex divisional meetings on behalf of the division head when required.
• Coordinate air travel, accommodation, ground transportation, conference registration fees, travel itineraries.
• Supporting research activities as needed (HR activities such as onboarding and offboarding research staff, preparing and submitting expense reimbursements, manuscript submission, etc.)
• Responsible for PCard and expense reimbursements on behalf of the Division Head
• Responsible for making travel arrangements for the Division Head as well as invited speakers and visitors.
• Responsible for setting up divisional staff meetings, taking and distributing minutes/agendas.
• Assist in grant applications, onboarding of research staff, track renewals/REB applications as needed.
• Prepare and update physicians’ CV, CCV, biosketches.
• Conduct literature and article searches, maintain reference/citation databases (i.e. EndNote, Reference Manager), oversee lab supplies and operations as needed.

Here's What You'll Need:

• Completion of a post-secondary degree, equivalent combination of education and experience
• Minimum 5 years related experience in a teaching hospital or university setting or comparable educational environment
• Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook, I share, Adobe Acrobat, EndNote
• Accurate keyboarding skills, dicta, and experience in recording and transcribing minutes
• Exceptional interpersonal and critical thinking skills
• A collaborative team member and ability to influence a variety of stakeholders
• Excellent motivator with strong leadership and communication skills
• Adaptable, flexible and a high level of initiative
• Demonstrated ability in organizing and managing a variety of workflows
• Strong ability in solving problems independently and exercises sound judgment in decision making
• Effective in developing creative strategies to meet the needs of a division
• Strong financial background (budget management) and leadership experience

Employment Type: Permanent, Full-Time

Grow your future with the Ontario Public Service and help us make Ontario a better place to invest, work, live and succeed

The Ontario Public Service is diversifying its talented workforce and offering this unique opportunity for a recent Indigenous post-secondary graduate to work with a dynamic team of professionals and leaders in the Ministry of Economic Development, Job Creation and Trade. We seek to recruit and advance bright talent for the future and we offer personal and professional growth, coaching and mentorship, along with a competitive salary. Join our ministry's team and help us drive innovation and economic growth in Ontario.

What makes working in the Ontario Public Service great

Working in the public service has real meaning and impact on the lives of Ontarians. What we do matters, and you can grow your career here. From economic growth to health and social justice, we offer career opportunities in multiple disciplines and business areas to match your passion. Our strength is the diversity of our people and the ideas we generate. We value trust, fairness, diversity, creativity, collaboration and excellence. We are committed to being an employer of first choice.


What can I expect to do in this role?

Working within our dynamic communications team, you will assist in the ministry's communications services, enabling you to gain experience in areas such as marketing, media relations, multi-media campaigns, issues analysis, stakeholder engagement, graphic design and digital media applications. Specific work includes:


• identifying and analyzing marketing, communications and media opportunities and issues
• contributing to communications strategies and event planning
• writing/editing content including briefing notes, fact sheets, newsletters, digital materials, web content, and news releases
• participating in stakeholder consultation and outreach
• assisting with graphic design of brochures, posters and reports



How do I qualify?

Mandatory

• You must have graduated from a college or university, with a degree, diploma or post-graduate certificate, within the past 5 years.
• You must be an Indigenous person (i.e. First Nations, Métis, Inuk).



Knowledge of communications practices:

• You understand communications methods, techniques and multi-media approaches, including marketing principles and concepts.
• You understand social media platforms and can use different digital channels to communicate with target audiences.
• You understand digital media applications and graphic design methods to produce communications materials.
• You can interpret and apply legislation, policies, processes and procedures.



Research and analytical skills:

• You understand research practices to source communications information, identify trends, assess opportunities and draft/present findings.
• You have analytical, reasoning and evaluation skills to assess communication requirements, evaluate options, and identify alternative approaches.



Communication skills:

• You can prepare and present various documents (i.e., presentations, reports, summaries).
• You have the ability to write and edit materials that reflect intended tone, style and messaging.



Interpersonal and teamwork skills:

• You can establish and maintain effective working relationships with colleagues and stakeholders.
• You can participate and contribute to working groups.



Planning and organizational skills:

• You can plan, organize, and manage multiple tasks and projects with competing deadlines.



Computer proficiency:

• You are proficient using Microsoft Word and PowerPoint to draft documents, reports and prepare presentations.
• You are proficient in digital media applications and graphic design methods.

• Co-op or internship program enrolment is mandatory
• Experience with Microsoft Office Suite
• Extremely strong writing skills
• Strong organizational skills
• Approachable, engaging and driven
• Leadership and teamwork experience
• Ability to work in a fast-paced environment, work well with executives, take in complex ideas quickly and translate them into clear language
• Ability to analyze and develop creative and innovative approaches
• Confidence to communicate and interact with professionals of all executive levels
• Independent learner

• Understanding of social media and other communications platforms
• Visual storytelling skills
• Interest in enterprise/ business to business technology solutions

Veterinary Animal Care Attendant - VCA Canada Kew Beach Veterinary Hospital Toronto, Ontario

About the Opportunity!

VCA Canada Kew Beach Veterinary Hospital is currently recruiting for a dependable and outgoing Animal Care Attendant to join our clinic. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. A few attributes and qualifications are;

• Caring for our patients; feeding, walking and offering a gentle voice of assurance
• Ensure animal housing or enclosure is clean, sanitary and comfortable
• Create a warm and welcoming atmosphere for patients and pet parents
• Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment
• General housekeeping duties; pet holding areas and common areas when required
• Willingness to learn more regarding; pet nutrition, veterinary services, updated medical office procedures and assisting the veterinary staff with various tasks and treatments
• Our hours of operation are 8 am to 7 pm Monday to Friday, 9am to 3pm on Saturdays, closed Sundays.

VCA Canada Offers!

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:

• Exceptional career development
• Generous personal pet care discounts
• A network of highly educated and skilled professionals!!
• And more perks!

VCA Canada Cares!

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more: www.careers.vcacanada.com.

Have a question? Email: [email protected]

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.