Job Description:

VCA Canada Toronto Veterinary Emergency Hospital is currently recruiting for a dependable and outgoing Animal Care Attendant to join our clinic. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. A few attributes and qualifications are;

• Caring for our patients; feeding, walking and offering a gentle voice of assurance
• Experience in an ER/ICU or fast paced practice
• Excellent communication skills both written and oral
• Ensure animal housing or enclosure is clean, sanitary and comfortable
• Create a warm and welcoming atmosphere for patients and pet parents
• Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment
• General housekeeping duties; pet holding areas and common areas when required
• Willingness to learn more regarding; pet nutrition, veterinary services, updated medical office procedures and assisting the veterinary staff with various tasks and treatments

This position includes rotating shifts, including evenings, weekends and overnights.

VCA Canada Offers!

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:

• Exceptional career development
• Generous personal pet care discounts
• A network of highly educated and skilled professionals!!
• And more perks!

VCA Canada Cares!

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more, www.careers.vcacanada.com.

Have a question? Email: [email protected]

Description

Accountable to delivering sales plan through effective management/delegation of store and operational tasks and execute tasks asassigned and leadership tasks as delegated by the store manager.

Building High Performing Teams:

• Attract, hire, develop, inspire and retain top talent
• Coach, develop and maximize the success of all associates
• Build schedules to maximize and leverage sales results
• Set and reinforce clear and aligned selling expectations, performance, results and accountability with all associates
• Build a team that works well together based on the needs of the store
• Ensure onboarding and continued training of the associate team
• Effectively and fairly manage performance as delegated by the store manager

Selling Effectiveness:

• Lead and model the selling and customer experience standards
• Lead selling efforts to meet selling goals during scheduled shifts
• Ensure team communication; reinforcing that associates at every level are focused and accountable to selling
• Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
• Direct workforce management activities
• Set the direction and goals for the day/shift when associates arrive for work
• Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
• Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)

Telling The Brand Story:

• Make good, fact-based shopkeeper decisions that keep the store full and abundant
• Lead floorset execution and sustain Magazine direction to optimize business and bring the product story to life
• Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
• Lead consistent focus on delivering emotionally engaging customer experiences
• Ensure implementation of company selling strategies
• Lead, delegate and execute store standards and maintain a safe, inviting store appearance

Operational Excellence:

• Direct inventory management activities
• Manage controllable expenses
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution
• of operational activities
• Maintain policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations

• Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additionalresponsibilities may be required depending on the volume and complexity of the store.

Qualifications

• Proven ability to drive sales results
• Strong communication and ability to foster a customer focused selling culture
• Able to provide in the moment coaching to associates
• Availability for varied weekly shifts including weekend, closing and peak shifts
• Prior sales management experience

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email [email protected] if you require an accommodation.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.