XPERIGO IS AN EXCITING PLACE TO WORK. For 28 years, XPERIGO has provided products and services to the automotive sector in Canada. Working with some of the biggest and most prestigious automotive brands in the world, Xperigo has developed industry-leading solutions that have fueled rapid growth. With a keen focus on innovation, Xperigo has expanded its suite of services and solidified our place as a valued strategic partner to our many clients. Xperigo is fast becoming a global force in the automotive sector.

Proudly Canadian, Xperigo has provided B2B roadside assistance services in Canada and recently expanded into the U.S. market in 2017. We provide private label automotive services to top automobile manufacturers, rental car companies and other organizations with large vehicle fleets. We are dedicated to providing best in-class customer experiences to our clients and are continually looking new and innovative ways to exceed our client’s expectations.

In 2018, Xperigo was recognized as one of Canada's Top 10 Most Admired Corporate Cultures. Xperigo was recognized by a leading industry association (Contact Centre World) as being a Best Contact Centre, Best Emergency Service Centre, Best Use of Self-Service Technology and Best Contact Centre IT Pro.

Responsibilities

• Proactively develop and maintain effective employee relations in a professional, consistent and fair manner
• Oversee and lead engagement programs and other employee relations practices to increase employee engagement
• Partner with key stakeholders within the organization to provide guidance, support and recommendations to ensure strategic objectives are achieved from a resource and staffing perspective
• Play a key role in the implementation/continuation of company programs and procedures within your client group to ensure focus on development, succession planning and Team Member engagement
• Identify trends within the department, and provide recommendations on action plans to senior leadership and implement programs which cultivate a positive and engaged workforce
• Provide input on business initiatives
• Maintain a well-rounded understanding of relevant provincial employment legislation to provide appropriate counsel to managers as required. Identify and advocate for changes in pertinent company policies as legislation changes
• Maintain awareness of the culture, business plans, financial position and competition of the business
• Be a trusted partner for stakeholders, to share perspective, recommendations, etc. to maintain our workplace culture and allowing alignment to new processes/practices

Requirements

• Post-Secondary Education - Certificate in HRM preferred
• CHRP or CHRP Candidate (preferred)
• 3-5 years experience in Recruitment, Employee/Labour Relations, Benefits, Compensations and/or Analytics
• Strong human resources and business acumen demonstrated through progressive work experiences
• Prove success in developing and maintaining effective relationships with business partners at all levels of the organization
• Strong critical thinking skills and demonstrated ability to challenge the status quo
• In-depth knowledge of legal requirements related to human resources and employee management, including provincial legislation, human rights, OHSA, etc.
• Superior interpersonal and relationship building skills; ability to influence and be assertive when necessary
• Prove track record in planning, leading and implementing HR initiatives

Who we are:

Markham Stouffville Hospital is a leading community hospital with two sites – Markham and Uxbridge sites and our new Reactivation Care Centre that has a reputation for excellence in progressive community care. The hospital is uniquely positioned with cutting edge technology, expansive new facilities and a supportive and welcoming community. With a focus on patient experience, safe, high quality care and innovation, our dedicated team of physicians, staff and volunteers provides care to over 300,000 patients a year. The hospital has capacity to grow a number of programs and services as we evolve to meet the needs of our growing community. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

Who you are:

You are an innovative and patient centered individual who provides excellence within their profession

You are a team player with excellent communication, critical thinking and customer service skills

You have vision, flexibility, transparency, honesty and practicality

You are organized, accurate, able to multi task and meet deadlines

You support the patient experience, your colleagues and others cultural and spiritual beliefs

You encompass MSH’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage

What we need:

The primary role of the Screener is to greet and screen all staff, contractors, patients, families and visitors that enter Markham Stouffville Hospital.

Duties & Responsibilities:

• Review screening tools and assess eligibility for entrance
• screen all individuals entering emergency department for signs and symptoms and travel based on the screening tool
• Verify staff eligibility for entrance (ID Badge or other means)
• Ensure all persons entering the facility follow proper precautionary measures and wear the correct protective apparel as required
• Refer individuals to advanced screening if required
• Directing individuals to proper assessment areas as needed Way finding within the emergency department Ability to escalate to triage or charge nurse for immediate assistance

Work Schedule:

The successful candidate must be available to work 12 hour day and night shifts and weekends, with flexibility to cover additional shifts as required. Please note schedule may change due to operational needs.

Compensation:

$18 per hour

What you bring to MSH:

• Successful completion of a high school diploma
• Preferred enrolment or completion of health care related post secondary education
• Availability to work a variety of shifts (days, nights), 7 days per week
• Willingness to work both indoors and outdoors and to stand for extended periods of time
• Able to wear protective apparel (e. mask, face shield, gloves and gowns)
• Demonstrated strong communication, customer service and interpersonal skills
• Thoroughness and attention to detail
• Flexibility and adaptability
• Problem solving and decision-making skills
• Sound judgment and conflict management skills
• Reliability and punctuality
• Demonstrated ability to work co-operatively with a variety of people in a team environment
• Second language(s) is an asset
• Demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Markham Stouffville Hospital Corporation takes pride in creating an inclusive and diverse workforce which represents the community we serve. We are dedicated to ensuring you feel respected and welcomed whether you are a patient, caregiver, visitor, community member, volunteer or employee. Our commitment to create an ‘honoured to care’ culture is an expression of our humble and compassionate attitude. Markham Stouffville Hospital is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

• Sales percent achievement to Target and LY
• Conversion
• ADS (average dollar sale)
• Consistent personal SPH above store average (specific SPH target to be determined)

• Models the Total Customer Experience in all customer interactions
• Consistently offers a Product Demo and shares a personal testimony as well as name exchange while building emotional connection
• Exhibits a high level of activity, passion and energy, while providing an expert level of product knowledge
• Able to transition customers to alternative fragrances and categories in order to build her personal and home fragrance wardrobe
• Demonstrates the ability to assist multiple customers through breakaways & audience selling during peak times
• Takes initiative to elevate personal knowledge of all product categories in current and future merchandise and maintains awareness of store promotions, pricing and special events
• Actively utilizes all available selling tools including Product Guides, SWAT tools, Theme Materials and Associate basics
• Demonstrates knowledge and insight regarding inventory levels, customer feedback and product requests and can suggest alternate options (SWAT)
• Considering the confidential and sensitive nature of every element of this position, it is imperative that confidentiality is maintained at all times, and that company information not be discussed outside of the store

• Meets defined availability criteria
• Driven to exceed personal and store results through selling and service
• Demonstrates the ability to build relationships though listening, asking questions and relating to the customer
• Strong communication, organization and multi-tasking abilities
• Proven track record of sales and service from previous experience

Markham Stouffville Hospital (MSH) Corporation is a large community hospital providing care at three locations that has a reputation for excellence in progressive community care. The hospital is uniquely positioned with cutting edge technology, expansive new facilities and a supportive and welcoming community. With a focus on patient experience, safe, high quality care and innovation, our dedicated team of physicians, staff and volunteers provides care to over 300,000 patients a year. The hospital has capacity to grow a number of programs and services as we evolve to meet the needs of our growing community. At Markham Stouffville Hospital, we are honoured to care.

What we need:

We are looking for an enthusiastic Executive Assistant. The successful candidate will support Medical Administration and the Executive Office. They will be a self-directed, independent critical thinker who is well organized to provide complex administrative support within the executive offices. Exercising considerable judgment, you will anticipate the senior leaders’ professional needs and produce first-rate documentation to support them. To succeed in this role you must have a full understanding of hospital policies and procedures, be discreet and professional, able to accept and assume responsibility while making appropriate decisions based in accordance with your role. Areas of responsibilities include:

• Supporting the activities of the Chief of Staff and Director of Medical Administration including managing calendars, prioritizing appointments and scheduling
• Coordinating meetings by organizing and preparing agendas, recording and distributing minutes and arranging logistics as required
• Provide administrative support to the Research Ethics Board, the Medical Advisory Committee and any other committee as assigned
• Researching, composing and typing various draft internal and external correspondence, reports, proposals and presentations
• Arranging internal and external appointments and meetings ensuring the required stakeholders and materials are organized and prepared to ensure success of the meeting/appointment
• Assisting with various facets of special projects
• Maintaining an effective filing system (hard copy and electronic files)
• Maintaining the image of the Executive Office by adhering to a professional and consistent standard
• Collaborating with the Executive Office Executive Assistants to provide coverage and assistance when needed
• Other duties as assigned by a member of the senior management team

Who you are:

You are an innovative and patient centered individual who provides excellence within their profession

You are a team player with excellent communication, critical thinking and customer service skills

You have vision, flexibility, transparency, honesty and practicality

You are organized, accurate, able to multi task and meet deadlines

You support the patient experience, your colleagues and others cultural and spiritual beliefs

You encompass MSH’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage

Work schedule:

The successful candidate will primarily work Monday to Friday during the day. You must be flexible with your schedule to meet deadlines and support meetings/events which may take place in the early morning, evening and on weekends.

Compensation:

BAND N: $34.33 - $41.77 per hour

What you bring to MSH:

• Post-secondary degree or diploma level education in office/administrative management, with specific file/data management training
• A minimum of 3-5 years of recent relevant executive assistant experience supporting a member of the executive leadership team within a healthcare environment is essential
• Proven record in ensuring confidentiality, integrity, professionalism and diplomacy at all times
• Proven MS Office proficiency (Outlook, Word, Excel, and PowerPoint) required
• Proven ability to research and develop PowerPoint presentations for the senior team
• Demonstrated excellent organizational skills with ability to prioritize tasks and meet deadlines in a fast-paced environment
• Superior communication (verbal and written) skills and the ability to effect strong public relations with Board members, staff, physicians, volunteers, community, and government staff
• Proven well-developed customer-service focus
• Demonstrated ability to work both independently and collaboratively within a team environment
• Excellent critical thinking skills with the ability to think independently to proactively anticipate the needs of the senior team
• Must demonstrate high initiative and efficiency with accurate attention to detail
• Demonstrated good attendance and performance records with the ability to maintain these same
• Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation an best practices and completing relevant mandatory education as required

Markham Stouffville Hospital Corporation takes pride in creating an inclusive and diverse workforce which represents the community we serve. We are dedicated to ensuring you feel respected and welcomed whether you are a patient, caregiver, visitor, community member, volunteer or employee. Our commitment to create an ‘honoured to care’ culture is an expression of our humble and compassionate attitude.

Markham Stouffville Hospital is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

Who we are:

Markham Stouffville Hospital is a leading community hospital with two sites – Markham and Uxbridge sites and our new Reactivation Care Centre that has a reputation for excellence in progressive community care. The hospital is uniquely positioned with cutting edge technology, expansive new facilities and a supportive and welcoming community. With a focus on patient experience, safe, high quality care and innovation, our dedicated team of physicians, staff and volunteers provides care to over 300,000 patients a year. The hospital has capacity to grow a number of programs and services as we evolve to meet the needs of our growing community. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

Who you are:

You are an innovative and patient centered individual who provides excellence within their profession

You are a team player with excellent communication, critical thinking and customer service skills

You have vision, flexibility, transparency, honesty and practicality

You are organized, accurate, able to multi task and meet deadlines

You support the patient experience, your colleagues and others cultural and spiritual beliefs

You encompass MSH’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage

What we need:

The primary role of the Pre-triage Screener is to greet and screen all patients, families and visitors that enter the Emergency Department at Markham Stouffville Hospital - Uxbridge Location.

Duties & Responsibilities:

• Review screening tools and assess eligibility for entrance
• screen all individuals entering emergency department for signs and symptoms and travel based on the screening tool
• Verify staff eligibility for entrance (ID Badge or other means)
• Ensure all persons entering the facility follow proper precautionary measures and wear the correct protective apparel as required
• Refer individuals to advanced screening if required
• Directing individuals to proper assessment areas as needed Way finding within the emergency department Ability to escalate to triage or charge nurse for immediate assistance

Work Schedule:

The successful candidate must be available to work 12 hour day and night shifts and weekends, with flexibility to cover additional shifts as required. Please note schedule may change due to operational needs.

Compensation:

$18 per hour

What you bring to MSH:

• Successful completion of a high school diploma
• Availability to work a variety of shifts (days, nights), 7 days per week
• Willingness to work both indoors and outdoors and to stand for extended periods of time
• Willingness to wear protective apparel (mask, gloves and gowns)
• Demonstrated strong communication, customer service and interpersonal skills
• Thoroughness and attention to detail
• Flexibility and adaptability
• Problem solving and decision-making skills
• Sound judgment and conflict management skills
• Reliability and punctuality
• Demonstrated ability to work co-operatively with a variety of people in a team environment
• Second language(s) is an asset

• Demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Markham Stouffville Hospital is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.