Customer Service Coordinator

Job Id: 1504934
Location: Toronto, ON

BMW Toronto is currently hiring a Full- time Appointment Coordinator.

At BMW Toronto, we are always interested in hearing from talented, motivated individuals interested in exploring potential careers at our company. BMW Toronto is a family run and owned dealership, with the structure of a large group. If interested in joining our team, apply below!

As a key member of our Customer Service Team you will be responsible for answering all inbound calls while providing the highest levels of customer service.

Responsibilities of this role will include:
  • Answering incoming telephone calls via switchboard
  • Directing all customer inquiries accordingly.
  • Handling customer inquiries by phone and email
  • Identify and escalate priority issues
  • Service Follow up calls
  • Scheduling service appointments for clients vehicles in a courteous and efficient manner in a call center setting
  • Debit and cash transactions
  • All other general reception duties
  • Must be available to work days, evenings and weekends as required
Key Requirements:
  • Excellent verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational Skills
  • Team work
  • Multitask
Experience with Ignite, One Eighty, Microsoft office and Avaya is an asset. ****Must be available to work evenings and weekends as scheduled. ******mandarin speaking is an asset

We Offer:
Health and Dental

Life Insurance

Profit Sharing

2 weeks PTO

Closed Sundays

Team Outings

Family Owned and Operated
BMW Toronto -